Privacy Policy
Last Updated: [14 April 2025]
1. Overview
At [Briana Gunn and Healthy for Life], we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) and relevant health privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you interact with our website or book appointments with us.
2. What Information We Collect
When you use our website or services, we may collect the following types of information:
- Personal details: Name, address, email, phone number, date of birth
- Health information: Medical history, current health conditions, medications, treatment notes
- Appointment data: Bookings, time and date, reason for visit
- Payment information: If applicable, billing and transaction details
- Website usage data: IP address, browser type, and pages visited (via cookies or analytics tools)
3. How We Collect Your Information
We collect your information through:
- Online forms and appointment bookings
- Direct communication via email, phone, or WhatsApp
- Intake forms or questionnaires
- Cookies and third-party analytics (e.g., Google Analytics)
4. Why We Collect Your Information
We collect and use your information to:
- Provide you with healthcare services
- Manage your appointments and communications
- Maintain accurate clinical records
- Comply with legal and professional obligations
- Improve our website and services
5. How We Store and Protect Your Information
Your information is securely stored using encrypted digital systems and protected from misuse, interference, and unauthorised access. Only authorised team members involved in your care can access your personal and health data.
6. Disclosure of Information
We will not disclose your personal information to third parties without your consent, except where required by law or in an emergency. If referrals or collaboration with other practitioners are necessary, we will obtain your permission before sharing information.
7. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To do so, please contact us via the details below.
8. Use of Cookies
Our website uses cookies to improve user experience and track site performance. You can disable cookies in your browser settings.
9. Third-Party Services
We may use third-party platforms for appointment scheduling, payments, and marketing. These providers have their own privacy policies, and we recommend reviewing them.
10. How to Make a Privacy Complaint
If you have concerns about how your privacy has been handled, please contact us. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
11. Contact Us
If you have any questions or would like to request access to your information, contact:
[Briana Gunn Naturopathy and Healthy for Life]
Email: [Briana@healthyforlife.net.au]
Phone: [0427109340]